Frequently Asked Questions

Connect Private GP is a private medical clinic offering high-quality, patient-focused healthcare. We provide GP consultations, blood tests, health assessments, and medical treatments — all designed to help you access care quickly and conveniently.

We are based in Surrey and the address is Level 2 West Byfleet Health Centre, Madeira Road, West Byfleet, KT14 6DH. We provide both face-to-face consultations at our clinic and telephone appointments for those who prefer remote care.

No. Connect Private GP is open to everyone, whether or not you are registered with an NHS GP.

No referral is needed. You can book directly with us online, making it easy to access a GP when you need one.

We currently offer:

• Face-to-face GP appointments (30 minutes)

• Telephone consultations (30 minutes)

• Blood test appointments, which are arranged following your consultation if clinically appropriate.

At Connect Private GP, we know that convenience and flexibility are an important part of accessing the care you need. That’s why, alongside in-person appointments at our surgery, we also provide telephone consultations with our experienced GPs.

A telephone consultation offers you the opportunity to discuss your health concerns quickly and effectively, all from the comfort of your own home. This service is ideal for:

• Receiving medical advice and reassurance at a time that works for you
• Discussing test results or ongoing treatment plans
• Addressing straightforward health issues or prescription requests
• Deciding whether a face-to-face appointment is the best next step

If you’d like, we can arrange an initial telephone consultation before a face-to-face appointment, helping you feel confident and supported in your care journey.

Each standard GP consultation lasts up to 30 minutes, giving you time to discuss your symptoms and medical history in detail.

Blood test appointments are organised by our team after your consultation. They are not available for direct online booking to ensure tests are clinically appropriate.

You can book easily through our online booking system on our website. Simply choose your preferred appointment type, time, and GP. Please click HERE to book your appointments.

Yes, appointments can be rescheduled or cancelled. Our cancellation policy is 24 hours and you can cancel via a link sent to your email. No refund is provided for any cancellation within 24 hours of appointment time. If the appointment needs to be rescheduled within 24 hours, please email us (contact@connectprivategp.co.uk) or contact us via WhatsApp as we may be able to reschedule the appointment.

Our services include, but are not limited to:

• Anti-Wrinkle Injections
• GP Consultations
• Medical Letters & Referrals
• Health Assessments
• Blood Tests
• Diagnostic Scans (organised via trusted partners)
• Weight Loss Treatments

Yes. Our GPs can issue private prescriptions, referral letters, and fit notes when medically appropriate.

Yes. We can arrange scans (such as ultrasound or MRI) and refer you to trusted specialists if needed.

When you need to see a specialist or have further investigations such as scans, our team will guide you through the referral process. We want to make it as simple and flexible as possible, so you can access the care you need quickly and conveniently.

We are able to refer to specialists and hospitals across the UK, giving you a wide choice of options. However, the three main hospitals we work closely with are:

1. Woking Hospital – offering a wide range of diagnostic services, including MRI, ultrasound, CT, and access to leading consultants.
2. The Runnymede Hospital – a well-equipped hospital providing excellent care across many specialties, with comprehensive imaging facilities.
3. Prime Healthcare, Weybridge – providing high-quality outpatient and diagnostic services locally, including ultrasound and other routine imaging.

For patients who would prefer to see a specialist in Central London, we also have access to a number of highly experienced consultants based in Harley Street, where a full range of advanced imaging, such as MRI, CT, and specialist scans, is also available.

Importantly, we are often able to arrange scans within less than one week, helping you to access the answers and care you need without long waiting times.

Wherever you choose to go, we will ensure your referral is seamless, and that your specialist receives all the necessary information to continue your care.

Yes. We provide comprehensive health assessments and tailored check-ups to help identify potential health concerns early. Please click HERE for more details.

Yes. We provide clinically supervised weight management programmes, including prescription-based options where appropriate.

We currently offer anti-wrinkle treatment, microneedling, skin boosters, polynucleotides and exosomes.

Yes. Our GPs are trained in aesthetic treatments and offer anti-wrinkle injections for cosmetic and medical purposes in a safe clinical environment.

Microneedling is a collagen-induction treatment that uses very fine needles to create tiny micro-channels in the skin. This stimulates the body’s natural healing response, boosting collagen and elastin production. It can improve skin texture, fine lines, enlarged pores, acne scars and overall radiance. Mild redness may occur for 24–48 hours after treatment.

Skin boosters are injectable or topical treatments designed to improve overall skin quality rather than change facial shape. They hydrate the skin deeply, stimulate collagen production and enhance elasticity, helping to improve fine lines, texture and radiance. They are ideal for patients who want natural-looking skin rejuvenation.

Polynucleotides are regenerative molecules derived from DNA fragments that help repair and rejuvenate the skin at a cellular level. Treatments such as Rejuran stimulate collagen production, improve skin elasticity and support tissue regeneration, resulting in healthier, firmer and more hydrated skin over time.

Exosomes are tiny biological particles that carry signals between cells and help stimulate skin repair and regeneration. In aesthetics, they are commonly applied topically during procedures such as microneedling to enhance healing, collagen production and overall skin rejuvenation.

Most skin rejuvenation treatments work best as a course of sessions. For example, microneedling or regenerative treatments such as skin boosters or polynucleotides are commonly performed in a series of 3–4 sessions spaced several weeks apart, followed by occasional maintenance treatments depending on your skin goals.

Downtime is generally minimal. Patients may experience mild redness, swelling or small injection marks for 24–48 hours depending on the treatment. Most people are able to return to normal activities shortly after the procedure.

All aesthetic treatments are carried out by qualified medical professionals following a clinical consultation. During your consultation we will assess your skin, discuss your goals and ensure the treatment is appropriate and safe for you.

Suitability is assessed during your initial consultation to ensure the safest and most effective treatment for your needs.

Yes! You can contact us easily via WhatsApp by clicking the green icon at the bottom right corner of our website.
Our team will reply as soon as possible during working hours.

WhatsApp is mainly for general enquiries and appointment support. For medical advice or prescriptions, please book a consultation with one of our GPs.

We aim to respond promptly. For urgent medical issues, please contact emergency services or NHS 111.

Our pricing is transparent and displayed on subsections of our Services page. Consultation fees cover up to 30 minutes with a GP.
Additional services (e.g. blood tests, letters, or procedures) may incur separate charges, which will always be discussed beforehand.

Payments can be made securely online at the time of booking or in person at the clinic.

We currently operate on a self-pay basis, but we can provide detailed receipts or invoices if you wish to claim reimbursement from your insurer.

Blood tests are recommended and you can book the follow up appointment.
Our team will handle the organisation and ensure results are sent promptly.

Most blood test results are available within 24–72 hours, depending on the test type.
Your GP will contact you to explain the results and arrange any follow-up care if required.

Yes. Results can be shared securely via email or discussed during a follow-up appointment.

Absolutely. We adhere to strict data protection and confidentiality policies in line with UK medical standards and GDPR.

Only authorised clinical staff involved in your care can access your medical records.

Your GP may recommend tests, prescriptions, or referrals. You’ll receive full aftercare instructions and follow-up options tailored to your case.

Yes, follow-up appointments can be booked easily through our online booking page or by contacting us directly.